We reserve the right, but are not obligated, to refund fees paid to us. All matters with reference to dispute, claims and refunds will be handled in a professional manner as we seek the best outcome for all parties.
Non-delivery of the course. A refund of 100% can be claimed if the service provider; Fails to start the Course on the Course Commencement Date, terminates the course prior to the Course Commencement Date or terminates the course prior to Course Completion Date. A prorated/proportional refund of the amount paid can be claimed if the service provider terminates the Course prior to Course Completion Date.
Course withdrawal. A refund of 100% of the amount paid can be claimed if the withdrawal is received more than 3 days before the Course Commencement Date. A prorated/proportional refund of the amount paid can be claimed if the withdrawal is received after Course Commencement Date.
Satisfaction Guarantee. If you are unhappy with the quality of course, you can initiate a refund claim. A refund claim will be evaluated by a member of UpCode Academy. Based on the level of dispute, UpCode Academy will seek to resolve the issue and settle the refund accordingly.
Submitting a claim. You can initiate a refund claim by emailing firstname.lastname@example.org, one of our advisors will direct you on how to initiate your claim. After submission and approval, processing will take 7 days for the refund.